OneClickConnect Setup

Set up OneClickConnect with one of the integration options below, then make sure your network allows the video traffic.

Epic App Orchard

MD Live’s Telehealth Video App can be found on the Epic App Orchard. The app uses OneClickConnect to integrate seamlessly within Epic’s EMR via MyChart and Hyperspace.

How It Works

1. A virtual visit is scheduled.
2. The patient launches the visit from MyChart. The patient does not need to download an app, create a new MD Live Platform patient account or have an existing MD Live Platform account.
3. The provider starts the virtual consult from their Epic Ambulatory calendar. Providers do not need to launch another application or open another window to see their patients.

Setup

Your IT Dept, MyChart Analyst and Epic TS need to download and configure the app. For the implementation details, see the App Orchard Implementation Guide - MD Live Telehealth Video (PDF).

Standalone

The standalone version of OneClickConnect does not require any EMR integration. Your team uses it to generate the video session URLs for the patient and the provider.

How It Works

1. Generate the URLs. Enter a Patient ID and a Provider ID, typically the MRN and NPI numbers, and click Generate URLs.
2. Send the URLs. Email the patient’s URL to the patient and the provider’s URL to the provider.
3. Join the visit. When the patient and the provider click the link in their email, a new browser window launches and connects them in a video session.

MD Live logs the video session ID, patient ID and provider ID for ease of reconciliation.

Network Requirements

OneClickConnect uses Twilio’s Programmable Video SDKs, which must communicate with Twilio’s cloud in order to function.

1. Allow Twilio traffic. Twilio Video IP Addresses lists the IP address ranges and protocols used to communicate with Twilio’s cloud. If necessary, use this information to configure your firewall to enable communication with Twilio.
2. Run the diagnostics. Use Twilio Video Diagnostics to test the connection.