SSO Error Handling

Tip

MDLIVE supports SAML2 SSO in the following web browser: Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge. More details, please see MDLIVE System Requirements

Note

The patient will be redirected to the MDLIVE client landing page to login with their username/password or call MDLIVE for assistance if there is a SAML SSO error.

Caution

↓↓ Common Error Scenarios ↓↓

No.	Scenario
1	A required Assertion Attribute is missing or empty.
2	When provisioning a new patient profile, eligibility information cannot be verified based on the values provided in the Assertion attributes. This could mean the SAML Assertion data was missing required fields, or the eligibility information is not up to date or that there is a mismatch between the SAML Assertion data and the eligibility data.